Finding a work log record

The text input field is a convenient starting point for searching a call record in the Work Log window. You can find a call record by specifying contact names and telephone numbers in the text input field.

Note

Avaya one-X Agent shares the search field with Contact List and changes contextually based on the selection.

Use the text entry field to find contact names or telephone numbers in the Work Log window.

On the action bar, click Work Log.
From the Function menu, choose Search Contacts.
In the Text Entry field, specify a contact name or a telephone number.
As you type, the system dynamically displays the characters that match the result in the Work Log window. You can filter the keywords further by using the combination of Show and View fields in the Contact List window.